Help
Answers to the most common questions. Can't find what you need? Write to us at the bottom of the page.
What is free?
Planning is free: a guest list with as many guests as you like, checklist, budget, programme and invitation cards. You can also send the invitation free to up to 20 guests.
How can I pay?
You pay by card, and often with Apple Pay, Google Pay or Vipps as well. The options depend on your phone and browser. Payments go through Stripe, and Arrangelle never sees your card number.
How do guests reply?
Each household gets its own link. Guests open the link, or scan the QR code on the card, and reply for the whole family. They don't need an app or an account, and can choose their language. You see the replies straight away in the guest list.
How do I put a QR code on my invitation card?
Go to “Invitation”. You can copy the link or QR code and paste it into Canva, for example, or download the QR code as an image. You can also design the card directly under “Invitation cards” and print it.
Who can see my event?
Only you see the planning. Guests only see the event details, the programme and their own household. Greetings that guests write are visible to everyone invited. The personal link gives access to that household's reply, so ask guests not to share it publicly.
Can the venue see my guest list?
No. If you started from a venue's page, you can choose to share the number of guests with the venue. The venue never sees names or allergies. You can turn sharing off or remove the link under “Details”.
Which languages are available?
Norwegian, English, Swedish, German and Spanish. You switch language at the top of the page. Guests can choose their own language on the invitation.
How do I log in?
Enter your email address and you'll get a login link, or log in with Google. There is no password to forget. If you can't find the email, check your spam folder.
How do I delete an event?
Go to “Details” in the event, type the confirmation word at the bottom and press “Delete event”. This also deletes the guest list and replies.
Can I get a refund?
Get in touch using the form on the help page and explain what happened, and we'll find a solution.
What is Pro for venues and planners?
Pro is for venues and event planners. You get your own page and QR code that customers start planning from, and you see how many guests are coming to each event. It costs NOK 499 + VAT per month. The first 30 days are free, and no card is needed to try. Read more under “For venues”.
How do I cancel Pro?
Go to your venue's page under “For venues” and press “Card, receipts and cancellation”. You can also change card and download receipts there.